Most Managed Service Providers (MSPs) think their tools define their success. However, tools are only as good as the processes and procedures behind them. What truly sets a thriving MSP apart is its ability to document and share knowledge effectively. A well-organized knowledge base (KB) is the backbone of this capability, serving as a centralized […]
The Role of a Knowledge Base in an MSP’s Success Read More »
As an MSP, having a reliable ticketing system is non-negotiable. It’s the backbone of your customer support operations, ensuring smooth communication, tracking issues, and automating workflows. With countless options available, finding the right system can be overwhelming. That’s why FreeScout for MSPs is worth your attention. It’s an open-source, budget-friendly solution packed with features tailored
FreeScout for MSPs: The Affordable and Flexible Ticketing System Read More »
I honestly hate how much companies can know about you just by gleaning bits and pieces from your data. It’s not that I have anything to hide – I don’t. But I fundamentally disagree with companies having access to my personal information without my explicit consent.
Why I Switched to Proton Mail: A Privacy-First Approach to Email Read More »
I ditched my Fitbit for something…different. As an MSP tech, I crave tech that breaks the mold. So when I stumbled upon the Bangle.js 2, I had to give it a shot. Open-source? JavaScript powered? This wasn’t your average smartwatch. Four months in, and it’s been an eye-opening experiment. Coming from a background of using
Bangle.js 2: A Quirky and Customizable Smartwatch for Tech Enthusiasts Read More »
So, I have tried many different note-taking apps. Some worked great, and others needed improvements. Over the years, I have narrowed the criteria to being able to use it on multiple devices (phone, laptop, desktop), being able to use it offline, having privacy, and having many features. At first, I liked every note, but then I changed it
My Note-Taking App Odyssey: From Evernote to Obsidian Read More »
I’ve been using RoutineFlow recently to help improve my productivity, and I love it! Initially, it was a bit overwhelming to consider all the different routines I could create. I quickly found myself trying to perfect everything right away. As a bit of a self-help enthusiast, this app fits perfectly into my life. Here’s some
Progress over Perfection: My RoutineFlow Journey Read More »
I find that there’s an understated charm in being a homebody. Beyond the external clamor lies a sanctuary: the home. For me, it’s not merely about the physical space but the enriching experiences that unfold within it. This sanctuary serves as a canvas, reflecting roles that are dear to me: a dedicated father, a loving
The Homebody’s Haven: Nurturing Bonds and a Love for Literature Read More »
Everyone has a book or two that they find completely fascinating. For me, this is that book. At first, it was hard to get into the book but soon I was hooked. Let me take you on a journey to the heart of Russia. Not the bustling streets or the iconic Red Square, but the
A Gentleman in Moscow: History, Charm, and Endearing Characters Read More »
Google has always been at the forefront of technological advancements. With each iteration of the Pixel line, the tech giant has made leaps and bounds in refining their approach to the smartphone market. Enter the Pixel 7 Pro, a device that stands as a testament to Google’s commitment to excellence and innovation. In this blog
Pixel 7 Pro Review Read More »
