Have you ever felt like a complete fake at work? Like you’re just one Google search away from being exposed as the tech newbie you secretly believe yourself to be? Well, you’re not alone – that’s imposter syndrome! It’s a real beast in the IT world. Just like in most industries, you can start doubting […]
Overcoming Imposter Syndrome in IT by a MSP Tech Read More »
As a technician, one of the things I have grown to hate over the years is storms and bad weather. A lot of people experience dread from storms, but for techs, it can cause all sorts of headaches. We can plan and preach things like battery backups to help mitigate the risks of getting that
Technicians vs. Storms: Why We Dread Bad Weather Read More »
I would consider using the principle of least privilege as one of the most important steps admins can take to protect their networks. My team and I consider the networks we work on as ‘our network.’ We put hard work into keeping the systems running and secure, but an often overlooked area is controlling system
Embracing Cybersecurity: The Power of ‘Least Privilege’ in Employee Training Read More »
When a server, desktop, or laptop starts crashing or freezing, it can be a real headache. This might happen because of a virus or malware, problems with internal hardware, or even insufficient RAM. Knowing why these issues occur is the first step to fixing them. Malware attacks, for instance, can corrupt system files, leading to
Why Is My Computer Crashing: Comprehensive Troubleshooting Guide Read More »
In today’s world, technology plays an indispensable role in ensuring efficiency, growth, and sustainability. It’s silly to see how many small businesses opt for the least expensive tech options, thinking they’re saving money. However, the initial savings often come with long-term costs that can be devastating for business. With just a little foresight many small
Investing in Technology: The Cornerstone of a Modern Business Read More »
An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what
Tips for Techs When Talking To Difficult Customers Read More »
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.
Why Every Technician Should Read The Phoenix Project Read More »
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating procedures. Read my article on continuum blog about growing your MSP business with SOP.
Use Standard Operating Procedures To Grow Your MSP Read More »
One of the often overlooked security vulnerabilities for today’s small businesses is a lack of a plan to protect the business’s electronic data. Many owners who would never dream of leaving their office unlocked after hours will leave their electronic data unprotected, often costing their company thousands of dollars in damages when that data is
Why a Security Audit is Vital for Today’s Small Businesses Read More »
Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money
What I Wish Everyone Knew About Office 365! Read More »
