Time tracking is essential for professional services, especially in today’s chaotic, interruption-heavy workplaces. Managing time effectively can feel like trying to hold water in your hands. As the president of a small MSP (Managed Service Provider), I know this struggle all too well. One moment, I’m configuring a network for a client; the next, I’m […]
Time Tracking for Professional Services in a Chaotic World Read More »
Heard MSPs are just glorified help desks? I can’t count the number of times I’ve heard that one, and honestly, I get it. On the surface, managed service providers (MSPs) may seem like nothing more than tech troubleshooters putting out fires all day. But working in an MSP career is far more dynamic and rewarding
Most Managed Service Providers (MSPs) think their tools define their success. However, tools are only as good as the processes and procedures behind them. What truly sets a thriving MSP apart is its ability to document and share knowledge effectively. A well-organized knowledge base (KB) is the backbone of this capability, serving as a centralized
The Role of a Knowledge Base in an MSP’s Success Read More »
I saved money in both my business and personal life by embracing one simple principle: strategic frugality. Being frugal isn’t just about pinching pennies—it’s about making intentional choices that can transform your business. Let me show you how. The Philosophy of Frugality “If it ain’t broke, don’t fix it.” — A principle that saved my
Why Being Frugal is a Superpower in Business Read More »
When you think of searching the web, chances are Google immediately comes to mind. It’s the undisputed leader in the search engine world, handling over 90% of global searches. But just because it’s the most popular doesn’t mean it’s the best option—or the only one! I encourage you to look at the other options and
Exploring Alternative Search Engines: Finding the Right Fit for You Read More »
Imagine waking up to find your bank account drained, your social media accounts hijacked, and your photos held for ransom. This nightmare scenario becomes a reality for countless people every day, with a cyberattack occurring every 39 seconds. (Source: University of Maryland) In 2024, cybersecurity isn’t just an IT department’s responsibility—it’s everyone’s business. Whether you’re
The Importance of Cybersecurity Education for Everyone Read More »
Have you ever felt like a complete fake at work? Like you’re just one Google search away from being exposed as the tech newbie you secretly believe yourself to be? Well, you’re not alone – that’s imposter syndrome! It’s a real beast in the IT world. Just like in most industries, you can start doubting
Overcoming Imposter Syndrome in IT by a MSP Tech Read More »
As a technician, one of the things I have grown to hate over the years is storms and bad weather. A lot of people experience dread from storms, but for techs, it can cause all sorts of headaches. We can plan and preach things like battery backups to help mitigate the risks of getting that
Technicians vs. Storms: Why We Dread Bad Weather Read More »
So, I have tried many different note-taking apps. Some worked great, and others needed improvements. Over the years, I have narrowed the criteria to being able to use it on multiple devices (phone, laptop, desktop), being able to use it offline, having privacy, and having many features. At first, I liked every note, but then I changed it
My Note-Taking App Odyssey: From Evernote to Obsidian Read More »
I would consider using the principle of least privilege as one of the most important steps admins can take to protect their networks. My team and I consider the networks we work on as ‘our network.’ We put hard work into keeping the systems running and secure, but an often overlooked area is controlling system
Embracing Cybersecurity: The Power of ‘Least Privilege’ in Employee Training Read More »
